Terms and Conditions

Terms and Conditions

1. Introduction
Welcome to ChillFlow™! By placing an order with us, you agree to the following terms and conditions. Please read them carefully before completing your purchase.

2. Delivery Information

  • Delivery times depend on your location. Please refer to the delivery options at checkout for estimated delivery times.
  • We are not responsible for any delays caused by third-party shipping carriers.

3. Shipping Costs

  • Shipping charges are calculated at checkout and are based on the delivery address and shipping method selected.
  • Free shipping may be available on select orders based on promotional terms.

4. No Returns or Exchanges

  • Due to the nature of our products, we do not accept returns or exchanges once the item has been shipped.
  • Please double-check your order before confirming the purchase. If you have any questions about the product, feel free to contact us before placing your order.
  • All customs duties, taxes, or fees are the responsibility of the customer. These charges are not included in the product price or shipping fees and are managed by the customer upon delivery.

5. Damages or Issues with Products

  • ChillFlow™ is not liable for any damages to products that occur during shipping. Once the product leaves our warehouse, we cannot accept responsibility for any damages that occur in transit.
  • As we do not accept returns or exchanges, please ensure you provide the correct shipping details and carefully inspect your order upon delivery.
  • If there is any issue with your product (such as damage or defect), please contact us within 7 days of delivery for assistance. However, please note that we cannot process returns or exchanges.

6. Cancellations

  • Orders can only be canceled if they have not yet been processed for shipment. Once an order has been processed and shipped, it cannot be canceled.

7. Changes to These Terms

  • ChillFlow™ reserves the right to modify or update these terms and conditions at any time. Any changes will be posted on this page with the updated date.